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Business Process Outsourcing Skills - XII
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CHAPTER - 1
Overview of BPO Industry
Introduction
BPO explained ,importance & types of services
Types of services rendered by BPOs
Job profile in BPOs
Other roles in BPOs
Key skills required for BPOs
Futuer potential in the BPO industry
Challenges & Therats facing the BPO industry
Cost/Quality model resulting in outsourcing
Cost/Quality Model
Questions
CHAPTER - 2
Getting Familiar with voice
Introduction
Introduction of Regional accent & grammer modification
Correct Vowel and Consonant pronunciation
The International Phonetic Association
The Vowels
the Vowel Sounds
Diphthongs
Consonant Sounds
Plosive Sounds
Questions
class book
CBSE
12th
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Business Process Outsourcing Skills - XII Book
Business Process Outsourcing Skills - XII Book
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